At Fashion Swim Shop, we’re passionate about creating beautiful beachwear and clothing that makes you feel confident. Our global shipping and hassle-free returns policy ensures you can shop our collections with complete peace of mind.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two shipping methods to accommodate your needs:

1. Standard Shipping – $12.95

  • Shipped via DHL or FedEx
  • Delivery within 10-15 business days after dispatch
  • Tracking information provided
  • Available worldwide (excluding some Asian and remote regions)

2. Free Shipping

  • Available on orders over $50
  • Shipped via EMS
  • Delivery within 15-25 business days after dispatch
  • Tracking information provided

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to love your Fashion Swim Shop pieces as much as we do. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Important Return Conditions:

  • Items must be unworn, unwashed, and with all original tags attached
  • Original packaging should be used when possible
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

Due to their custom nature, these special collections cannot be returned:

  • Handmade Pieces (from our Handmade Pieces collection)
  • FRATURED collection items
  • All final sale items (clearly marked on product pages)
  • Swimwear with removed hygiene liners

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Fashion Swim Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s) and Size(s)]

Reason: [Please specify]

I would prefer: ☐ Refund ☐ Exchange for [Item Name & Size if applicable]

Thank you,

[Your Full Name]

Step 2: Package Your Items

Once approved:

  • Repackage items in their original packaging with all tags attached
  • Include the original packing slip or a copy of your order confirmation

Step 3: Ship Your Return

Send your return package to:

Fashion Swim Shop Returns
1160 Sigley Road
SAN ANTONIO, US 33576

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow additional time for your bank or credit card company to complete the refund to your account.

Exchanges

For size exchanges on our AB Family Match, Girls Swimwear, or Boys Swimwear collections:

  • Follow the standard return process above
  • Clearly indicate your desired exchange item and size
  • We’ll ship your new item once the return is received
  • If the exchange item costs more, you’ll be invoiced for the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item from our Clothing, Beachwear, or Accessories collections:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a prepaid return label if needed
  • Choose between replacement (subject to availability) or full refund

For any questions about our shipping or returns policy, our friendly customer care team is here to help at [email protected].