Welcome to our FAQ page! We’ve compiled answers to the most common questions about our beach-inspired fashion, delivery, and customer service. Just like our swimwear collections, we’ve designed this guide to be effortless and refreshing.
About Our Brand
Q: Who is Fashion Swim Shop designed for?
A: Our collections cater to fashion-forward families and individuals who love beach culture. We specialize in:
- Coordinated family swimwear (AB Family Match collection)
- Trend-conscious teens and adults (AB x Tropic of C collaboration)
- Parents seeking quality swimwear for children (separate Boys and Girls sections)
- Eco-conscious shoppers (sustainable handmade pieces)
Q: What makes your products special?
A: We pride ourselves on:
- Reversible designs for versatile styling
- Handcrafted attention to detail
- Collaborative collections with designers like Tropic of C
- Complete beach lifestyle solutions from swimwear to cover-ups and accessories
- Eco-friendly packaging that matches our sustainable Adara one-piece ethos
Ordering & Account Questions
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: How can I track my order?
A: All orders come with tracking:
- Standard Shipping (DHL/FedEx): Real-time tracking available
- Free Shipping (EMS): Tracking information provided
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days) to get your beachwear to you faster. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two seamless delivery experiences:
Standard Shipping ($12.95)
– Carried by DHL or FedEx
– 10-15 days after dispatch
– Perfect for last-minute vacation prep
– Carried by DHL or FedEx
– 10-15 days after dispatch
– Perfect for last-minute vacation prep
Free Shipping (Orders over $50)
– Carried by EMS
– 15-25 days after dispatch
– Great for planning ahead
– No minimum for AB Family Match collection!
– Carried by EMS
– 15-25 days after dispatch
– Great for planning ahead
– No minimum for AB Family Match collection!
Q: Do you ship worldwide?
A: Yes! We deliver to water lovers across the globe, excluding only Asia and select remote areas. All orders ship from our sunny San Antonio headquarters at 1160 Sigley Road.
Q: How long does order processing take?
A: We carefully prepare each order in 1-2 business days. This includes:
- Special handling for handmade pieces
- Expert folding of reversible designs
- Quality checks on collaborative collection items
- Eco-conscious packaging
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return policy from your delivery date if your items don’t make waves with you. Please note:
- Items must be unworn, with tags attached
- Original packaging should be included when possible
- Shipping costs are non-refundable
Q: Do you offer exchanges?
A: Yes! We’re happy to help you exchange for a different size or style. Please email us within 15 days of receiving your order. Exchanges are subject to availability – if your desired item is out of stock, we’ll process a refund instead.
Product Care
Q: How should I care for my swimwear?
A: To keep your beachwear looking its best:
- Rinse in cool water after each wear
- Hand wash with mild detergent
- Lay flat to dry – avoid direct sunlight
- For reversible pieces, alternate wears to maintain both sides
- Store folded in a cool, dry place
Q: Are your products true to size?
A: We provide detailed size charts for each collection. Our AB Family Match and children’s lines feature standard sizing, while our fashion-forward pieces (like the AB x Tropic of C collection) may have unique fits – check individual product descriptions. If you’re between sizes or unsure, our customer care team is happy to offer sizing advice.
Still have questions? Our customer care team at [email protected] is always ready to help you navigate the waters of international shipping and beachwear selection. Dive into our collections today and discover swimwear that’s worth the wait!